Technical Service Engineer

<p><strong>About Pylontech</strong></p><p>Pylontech (SHSE: 688063) is a global leading energy storage company specialising in lithium battery solutions for residential, commercial and utility applications.</p><p>With strong growth in Australia, Pylontech has established a solid presence through distributors and installer networks. Our <strong>Australian headquarters is based in Sydney</strong>, supporting nationwide operations.</p><p>To support our expanding install base and deliver best-in-class customer experience, we are looking to grow our local technical support team.</p><p><br></p><p><strong>The Role</strong></p><p>We are seeking a <strong>Technical Service Engineer</strong> to support our residential and C&amp;I energy storage business across Australia.</p><p>This is a <strong>hands-on, customer-facing role</strong>, responsible for:</p><ul><li>Technical support (remote &amp; on-site) </li><li>Commissioning and troubleshooting </li><li>Supporting installers, distributors, and partners </li></ul><p>Location is flexible across Australia (<strong>Sydney / Melbourne / Brisbane preferred</strong>), with regular travel required.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Technical Support &amp; Troubleshooting</strong></p><ul><li>Provide <strong>remote and on-site technical support</strong> for energy storage systems (residential &amp; C&amp;I) </li><li>Diagnose and resolve system issues including battery, inverter, and communication faults </li><li>Support firmware upgrades, commissioning, and system optimisation </li></ul><p><strong>Commissioning &amp; Field Service</strong></p><ul><li>Assist installers and partners with system commissioning and setup </li><li>Conduct on-site inspections and troubleshooting when required </li><li>Ensure systems are operating safely and efficiently </li></ul><p><strong>Installer &amp; Partner Support</strong></p><ul><li>Work closely with installers, distributors, and retailers to provide timely technical support </li><li>Build strong relationships with partner technical teams </li><li>Deliver a high level of customer experience and issue resolution </li></ul><p><strong>Issue Management &amp; HQ Coordination</strong></p><ul><li>Report product issues clearly and follow up with HQ engineering teams </li><li>Track and manage technical cases to ensure closure </li><li>Support root cause analysis and continuous product improvement </li></ul><p><strong>Training &amp; Technical Enablement</strong></p><ul><li>Provide technical training and guidance to installers and partners </li><li>Support technical workshops, webinars, and product demonstrations </li></ul><p><strong>Pre-sales &amp; Technical Support (when required)</strong></p><ul><li>Assist sales team with technical queries, system design, and solution support </li><li>Support product launches and technical marketing activities </li></ul><p><br></p><p><strong>What We’re Looking For</strong></p><p><strong>Education &amp; Experience</strong></p><ul><li>Bachelor’s degree in <strong>Electrical, Electronics, Power Systems, or related field</strong> </li><li>1–3+ years experience in <strong>solar, battery, or renewable energy industry</strong> </li><li>Experience with <strong>system troubleshooting and commissioning</strong> preferred </li></ul><p><strong>Technical Skills</strong></p><ul><li>Good understanding of: </li><li>Solar PV systems </li><li>Battery energy storage systems (BESS) </li><li>Inverters and communication protocols </li><li>Ability to analyse and solve technical problems independently </li><li>Familiar with tools such as <strong>monitoring platforms, basic networking, and electrical testing</strong> </li></ul><p><strong>Skills &amp; Attributes</strong></p><ul><li>Strong customer-facing communication skills </li><li>Hands-on, proactive, and solution-oriented mindset </li><li>Ability to manage multiple issues and prioritise effectively </li><li>Willingness to travel frequently across Australia </li><li>Full working rights in Australia </li><li>Valid driver’s licence </li></ul><p><br></p><p><strong>Why Join Pylontech</strong></p><ul><li>Work with a fast-growing global energy storage leader </li><li>Be at the forefront of Australia’s energy transition </li><li>Strong exposure to real-world systems, installers, and large-scale deployments </li><li>Opportunity to grow into senior technical or solution roles </li><li>Competitive salary + performance incentives</li></ul>