Specialist - Environmental Services - Aldar Retail Management

Join Aldar Retail Management – Where Talent Meets Opportunity! At Aldar Retail Managemen t, we’re shaping the future of retail across the UAE. From managing vibrant F&B destinations to delivering world-class shopping experiences, we’re redefining how communities connect, shop, and thrive. Our people are at the heart of everything we do - driven by collaboration, excellence, and innovation. If you’re ready to bring your expertise to a dynamic organization, a forward-thinking team and make an impact in one of the region’s leading retail environments, this is your opportunity to be part of something extraordinary. Job Purpose: The Specialist - Environmental Services is responsible for coordinating, inspecting, and following up on the daily delivery of mall soft services, including cleaning, waste management, pest control, landscaping coordination, and related customer-facing support services. The role ensures that service providers meet agreed SLAs/KPIs, mall standards, hygiene requirements, and customer experience expectations, while supporting the Mall Head of Operations / Mall GM in maintaining mall readiness, service quality, and operational continuity. Key Responsibilities: Soft Services Operations Oversee daily delivery of soft FM services including cleaning, waste management, landscaping, pest control. Conduct routine inspections and audits to ensure workplace cleanliness and compliance with hygiene and safety standards. Support mall readiness across public areas, restrooms, food courts, parking, back-of-house areas, service corridors, waste rooms, tenant-impacting common areas, event spaces, and external customer-facing areas. Ensure all soft services are executed in line with SLAs, KPIs, and contractual requirements. Vendor & Contract Management Coordinate outsourced vendors delivering cleaning, pest control, landscaping, and other soft FM services. Monitor vendor performance, address deficiencies, and oversee corrective actions. Support procurement and contract renewals processes by providing site-level performance feedback, service observations, and operational Health, Safety & Compliance Support compliance with health, safety, hygiene, fire safety, COSHH, environmental, and statutory requirements related to soft services, in coordination with HSE, Mall Operations, and approved service providers. Report any hazards, incidents, or service issues and maintain accurate documentation. Promote a safe working environment and ensure team adherence to site rules and regulations. Customer Service & Stakeholder Management Serve as the primary contact for soft FM‑related issues and service requests. Maintain strong relationships with internal stakeholders, end‑users, management, and external vendors to ensure excellent workplace experience. Handle complaints, requests, and escalations promptly and professionally. Administration & Reporting Maintain job tracking logs, service reports, inspection checklists, and vendor performance evaluations. Maintain and update site-level soft services asset records in line with mall operations requirements. Prepare periodic reports covering service performance, incidents, quality assessments, and improvement recommendations. Support the Mall Head of Operations / Mall GM with budget tracking, cost-control initiatives, and service-related expenditure monitoring Qualifications: Degree in Facilities Management, Business Administration, or related field. FM certifications such as BIFM/IWFM, NEBOSH, IOSH, BICSc, or equivalent. Experience with CAFM/CMMS systems. Experience: 3–5 years of experience in Soft FM operations (cleaning services, Malls, Hotel chains etc.). Good understanding of FM standards, HSE regulations, sustainability measures and vendor management. Strong communication and customer‑service orientation. Skills: Vendor and contract management. Building and managing SFM budget. Soft services operations management Workplace hospitality & customer service Health & safety compliance Report writing and documentation Sustainability Improvement Time management and multitasking Problem solving and decision making Stakeholder communication and coordination