Assistant Manager - HR Operations

<p>The ideal candidate should have strong hands-on experience across onboarding to exit, payroll, employee lifecycle management, HR systems, process automation and employee engagement, along with a strong sense of ownership and execution.</p><p>Key Responsibilities</p><p><strong>1. HR Operations &amp; Employee Lifecycle</strong></p><ul><li>Manage end-to-end HR Operations and ensure seamless execution of HR BAU activities.</li><li>Handle the complete employee lifecycle – onboarding, confirmation, transfers, promotions, employee movements, HR documentation, payroll inputs and exits.</li><li>Ensure timely and accurate maintenance of employee records and HR documentation.</li><li>Drive adherence to defined HR processes, policies and SLAs.</li><li>Identify operational gaps and implement corrective actions.</li></ul><p><strong>2. Team Management</strong></p><ul><li>Manage and mentor the HR Operations team.</li><li>Allocate responsibilities, monitor performance and ensure timely closure of deliverables.</li><li>Build a culture of accountability, ownership and continuous improvement within the team.</li><li>Act as a point of escalation for complex employee and operational queries.</li></ul><p><strong>3. Payroll &amp; Exit Management</strong></p><ul><li>Coordinate monthly payroll activities and ensure accurate and timely payroll inputs.</li><li>Partner with Finance/Payroll teams for payroll validation and issue resolution.</li><li>Manage end-to-end exit processes including resignation, clearance, full &amp; final settlement, exit documentation and employee experience.</li><li>Track and ensure closure of exit-related activities within defined timelines.</li></ul><p><strong>4. HR Systems &amp; Process Automation</strong></p><ul><li>Work extensively on HR systems and ensure data accuracy and process compliance.</li><li>Identify repetitive/manual processes and drive automation and digitisation initiatives.</li><li>Leverage tools such as Advanced Excel, PowerPoint, Macros/VBA and other automation solutions to improve operational efficiency.</li><li>Develop and maintain HR dashboards, trackers and MIS reports.</li><li>Continuously evaluate processes to reduce manual intervention, TAT and errors.</li></ul><p><strong>5. Stakeholder Management</strong></p><ul><li>Partner effectively with business leaders, managers, employees, Finance, IT and other cross-functional stakeholders.</li><li>Manage escalations and ensure timely resolution of employee and business-related HR queries.</li><li>Demonstrate strong communication, influencing and problem-solving skills.</li><li>Build strong relationships with internal stakeholders and ensure a high level of service delivery.</li></ul><p><strong>6. Employee Engagement</strong></p><ul><li>Support and drive employee engagement initiatives and HR interventions.</li><li>Coordinate engagement activities, employee connect programs and HR campaigns.</li><li>Identify employee experience gaps and recommend initiatives to improve engagement and retention.</li></ul><p><strong>7. MIS, Governance &amp; Process Improvement</strong></p><ul><li>Prepare and present regular HR Operations MIS and dashboards to management.</li><li>Monitor key HR operational metrics, SLAs and process performance.</li><li>Ensure compliance with internal HR policies and processes.</li><li>Participate in HR audits and ensure timely closure of observations.</li><li>Drive continuous improvement projects across HR Operations.</li></ul>